Hello,
I'm sorry for the inconvenience you've had with this purchase,
I completely understand you being upset.
This is definitely not what we want our customers to experience.
I've forwarded your message to our shipping department,
they'll want to read about you experience,
and I'll make sure they take the necessary actions
so this will not happen again with your future orders.
I've requested a replacement order for you, free of charge.
And I'll go send the package right now.
Since returning shipping costs are higher, you don't need to return the damaged product.
You can dispose of it any way you like.
We are truly sorry, it is our privilege to have you as our valued customer
and I'd like to thank you for your continued support.
We look forward to a fruitful relationship with you.
Best regards